The experienced Technical Support team takes care daily of the smooth and continuous operation of customers’ devices. Thus, every day the wider Technical Support team (Work Controllers and Technicians) cooperates for the immediate and effective resolution of any problem or fault through Remote Technical Support.
Upon receipt of the fault call, a member of the experienced Technical Support team undertakes the call and communicates with the user of the device, to remotely diagnose and guide the user to restore it, if spare parts and specialized knowledge and / or tools are not required. If this is not possible, spare parts are pre-ordered if required and a technician visit is scheduled for further diagnosis or resolution.
Our team annually manages 2,500 ± such faults, of which 60% are successfully resolved without a technician’s visit and without a new call for the same fault within 60 days.
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