Our company provides specialized Technical Services with emphasis on digital technology, covering every need of small (SOHO), Mid-Range and large (PSG) Xerox printing units. Printserve covers the troubleshooting and installation needs of Xerox printing solutions in the prefectures of Attica, Central and Western Macedonia, as well as in insular Greece, or where there is no authorized local Xerox Technical Representative.

The company’s highly trained staff consists of 19 technicians based in Attica and 8 based in Thessaloniki and we handle annually 23,000 calls with 97% of them successfully remedied within 24 hours.

In summary, we serve approximately 1,300 calls of production systems (PSG) and respond with a technician visit for diagnosis and / or resolution within 2 working hours (Response Time %) in 99% of them, while we restore the fault within the next working day (Fixed Time %) to 97%, if there is local availability of the required materials. The up-time percentage of production solutions is 99% vs standards.

At the same time, we handle approximately 12,000 calls of Mid-Range devices, of which 98% complete the diagnosis within 8 working hours (Response Time%) and 95% deliver the device in full operation the next working day (Fixed Time%), if there is local availability of the required materials.

Finally, in the small category devices (SOHO) we receive about 9,700 calls with the 8-hour response rate (Response Time%) amounting to 97% and the corresponding for the next working day (Fixed Time%) to 94%.